Complaints and appeals
Complaints and appeals are made by email to the relevant CR-I address. NCCF assigns an investigator with no conflict of interest and decides by email. Its decision on an appeal is final.
Where to send it
Email the address for your subject, copying carbon.registry@nccf.in:
| Subject | |
|---|---|
| Projects | cri.projects@nccf.in |
| Methodologies and tools | cri.methodology@nccf.in |
| VVBs | cri.vvb@nccf.in |
Complaints
A complaint is a first documented disagreement with a Registry service, decision, approach or rule that you see as unfair or harmful.
- Send the complaint form with supporting documents.
- You receive an acknowledgement.
- NCCF assigns an investigator with no conflict of interest.
- NCCF sends its decision by email.
Appeals
An appeal is a documented disagreement with the decision on a complaint. Send the appeal form, supporting documents and a copy of the original complaint, quoting its reference number. The steps are the same. NCCF’s decision on an appeal is final.
What to include
Your name and organisation, the details (naming any entity or person involved), the complaint reference number for appeals, and contact details. NCCF keeps all details confidential unless you consent in writing or the law requires disclosure.
Other disputes
Matters outside this definition follow NCCF’s dispute resolution procedure (NCCF-STD-DRP-01/2017 or its latest version), handled by a Dispute Resolution Committee. Disputes under the Terms and Conditions go to negotiation and then arbitration.
Sources
- Programme Guide v1.0, section 14
- Terms and Conditions v1.0, section 16
